About

Our Philosophy

Queenston Dental is committed to helping our patients achieve the best possible outcome for their dental health in a calm and caring environment.

We strongly encourage our patients to have a regular comprehensive dental and periodontal exam which includes a thorough exam of the teeth and gums. These exams help us create a personalized treatment plan specifically for each patient. Regular appointments help minimize and sometimes eliminate the need for further dental procedures. All treatment options are explained thoroughly and and we are happy to answer any questions.

spec

Read about us in the Spec:
Queenston Dental

December 10, 2015

Queenston Dental is proud to be the premiere dental office in Hamilton

December 21, 2015

25 Things Patients Said They Love About Us!

In a recent patient survey, we had an overwhelmingly positive response to the question, “What do you like best about our practice?” Here is just a small sample of what our patients said about us. Thank you so much to all our patients that participated and for all your encouraging remarks. We were also given suggestions for improvements which will serve to help us provide even better care in the future!

  1. Everyone is sooo nice!
  2. The staff are very gentle on my teeth.
  3. Very fortunate to be getting excellent, thorough care.
  4. Staff make people comfortable going to the dentist.
  5. Staff are friendly.
  6. There is a family-like atmosphere.
  7. First time in my life I can tell you “I love going to the dentist!”
  8. Everyone very helpful and courteous.
  9. Staff explains all procedures to reduce anxiety while in chair.
  10. Always available in case of emergency.
  11. Staff listens.
  12. Staff are very kind.
  13. I love everything about Queenston Dental. I would highly recommend this Dental Office to friends.
  14. Customer care is excellent and they make me feel at home.
  15. Everyone is friendly and the service is awesome!
  16. There is consistency in level of care.
  17. Personalized service – I’ve been a patient for 44 years.
  18. I have never had an issue in 25+ years.
  19. The staff obviously care about the patients dental health!
  20. I always feel welcome.
  21. Everything! I tell my friends and family to come here.
  22. The warmth and expertise of the staff.
  23. The people – you’re all so friendly!
  24. Super work done by the dentist.
  25. Staff is amazing.

Our Team

Dr. Mark Poustie

Family Dentistry

Personal History and Education:

Dr. Mark Poustie grew up going to his uncle's dental office with his family for all their dental work.  Going to his uncle’s practice was always such a positive experience and was what instilled the desire in Mark, from a very young age, to become a dentist.

The road to dentistry started at the University of Western Ontario where Mark received his Bachelor of Science degree in Environmental Science and then went on to obtain his Masters of Science degree in anatomy and cell biology.  From there, he went on to pursue his true passion and received his Doctorate of Dental Surgery degree, also from the University of Western Ontario.

Mark now lives in the Niagara area with his wife and two young children - who love going to the dentist!

At Work:

Dr. Mark Poustie is a gentle and caring dentist who truly strives to provide patients with quality, personalized service and will go out of his way to make sure your experience is a positive one.  He is interested in open communication with his patients, providing the highest level of care and clinical excellence.

Mark takes the time to explain the treatment choices and services available to his patients.  He makes each individual feel they are a part of the decision-making process.  His reputation for patient-friendly service has made him very well-liked.

Mark considers his professional and caring staff among his most valuable assets. The staff is truly a team and enjoys working together. Together, they create a relaxed office environment.

    Dr. Nick Mlekuz

    Family Dentistry

    Nick received his Doctorate of Dental Surgery from the University of Toronto in 1966.  After graduation, he started his own practice on King Street in Hamilton then moved to Queenston Road in 1975.  In 2010 he became an associate for Dr. Poustie.  He loves his work and the comaraderie with patients and staff.

      Dr. Lovneen (Neena) Dhaliwal

      Family Dentistry

      Dr. Lovneen Dhaliwal attended McMaster University for undergraduate studies in Life Sciences. Continuing her studies, she completed her dental degree from the University of Western Ontario. Following dental school, Dr. Dhaliwal completed a one year residency at the Carolinas Medical School where she worked with medically complex patients and received a great deal of exposure to oral medicine.

      In her spare time, Dr. Dhaliwal enjoys travelling and spending time with her family.

        Heather

        Office Manager

        Heather joined the practice in January 2011, shortly after her husband, Dr. Poustie, bought the practice. Heather has a strong health science background which has been very helpful working in the dental field. She received her Honours Bachelor of Science from the University of Western Ontario in Foods and Nutrition. She worked as a Registered Dietitian for a number of years before deciding to stay home with her young children.  After a few years of being home, Heather decided to come work at Queenston Dental and is now here a few days per week. Heather could not ask for a better staff to work with!

          Shannon

          Office Manager

          Shannon joined us at Queenston Dental in February 2016 (and has been a patient here since 2008).  She started her career as a Registered Veterinary Technician and worked in the veterinary field for 16 years.  After deciding on a career change, Shannon left her position of managing the surgery department at a referral hospital to come to Queenston Dental. Outside of the office, she enjoys spending time with her family, dogs, reading or baking.  Shannon is an avid Harry Potter fan and loves everything about Disney. She loves spending summers at the baseball diamond watching her son and daughter play and husband coach.  Fall, winter and spring is the familys hockey season, which is a sport they all enjoy. Shannon loves meeting our patients and making their visit to our office as comfortable as possible. Please feel free to offer suggestions or speak with her about any of your dental needs.

            Lorraine

            Receptionist / Financial Coordinator

            Lorraine started working at the front desk at Queenston Dental in 1983. She enjoys the friendships she has developed with the many patients over the years. When not at the office, she enjoys being outdoors whether it's walking the dogs, gardening or in nicer weather - doing the stairs.

              Shauna

              Treatment Coordinator / Receptionist

              Shauna is the latest member to join our team. After graduating from McMaster University, Shauna went onto George Brown College in Toronto. She has been happy in her career as a Dental Assistant Level II and expanding her knowledge at reception and as our new Treatment Coordinator.  In her spare time, she enjoys spending quality time with her family and exploring the Niagara Region.

                Sandra

                Dental Assistant - CDA II

                Sandra came to the practice in 1980. She loves her job! Many friendships have been made over the years with patients and staff.

                During her spare time, she spends time at the gym, volunteering with senior citizens and gardening.

                  Rosey

                  Dental Assistant - CDA II

                  Rosey graduated from Dental Assisting in 2003 and joined our practice in 2007. She loves her profession and is happy to be a part of a friendly team! You may also see Rosey helping Susan and Lorraine at the front desk.

                  She has many interests and hobbies including music, animals, belly dancing and travelling.

                    Lynn

                    Dental Assistant - CDA II

                    Lynn has been working with Dr. Mlekuz since July 1972. Work, family and friends keep her busy along with Tai Chi and her sweet little dogs Tia, Bella and Charlie.

                      Violetta

                      Dental Assistant - CDA II

                      Violetta graduated from her dental assistant course in 1993. She has been working for Dr. Mlekuz since 1998. That same year she completed her Level II assisting course. She enjoys working with the staff and patients in the dental field. In her spare time, Violetta enjoys riding her mountain bike in the summer and visiting antique shops in the winter.

                        Suzanne

                        Dental Assistant - CDA II

                        Suzanne is our newest dental assistant! She joined our team in August 2014. She has two adorable children that she loves spending time with. Any extra time she likes to read.

                          Sandy

                          Dental Hygienist / Restorative Dental Hygienist

                          Sandy graduated from Algonquin College with a diploma in Dental Assisting in 1985. She worked for four years as a Dental Assistant before continuing her education at Hudson Valley College in Troy, New York. Sandy persued her goal to become a Dental Hygienist and graduated in 1991 with honours with a degree in Applied Science. After working for twenty years as a Dental Hygienist, Sandy decided to return to college. She graduated from the Restorative Dental Hygiene program at George Brown College with honours in 2011.

                            Brittany

                            Dental Hygienist

                            Brittany worked as a Dental Assistant until she graduated as a Dental Hygienist in 2008. She joined our team in 2010. Brittany and her husband Rob got married in January 2014 in Jamaica. Brittany enjoys working out, travelling and taking care of her two tonkinese cats Kona and Hilo.

                              Peggy

                              Dental Hygienist

                              Peggy graduated with a Diploma in Dental Hygiene from the University of Toronto in 1976. Peggy has been taking pleasure in creating healthy smiles and working with the fabulous team at Queenston Dental since 2008. She enjoys cooking, entertaining, gardening and spending time at the gym.

                                Stephanie

                                Dental Hygienist

                                Stephanie joined the team at Queenston Dental in June 2015. She started her career as a Dental Assistant in 2004 and later went on to complete her Dental Hygiene certification in 2009. Stephanie is passionate about educating patients on their dental care so they can achieve optimal oral health. She prides herself on providing the highest standard of care and always does so with a smile. During her free time, she also enjoys cooking, travelling and spending time with her two budgies Niko and Malibu.

                                  Finley

                                  Office Mascot

                                  Finley is Dr. Mark and Heather Poustie's dog! He is an apricot standard poodle. He comes to work with Heather on Tuesday and Thursday. He spends his time in the back office but if you are here when he is you can request a visit with him. He is a very gentle dog and just loves people!